Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused.
  • With all original tags attached.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at support@laheritageroyal.com

Please note the following regarding international shipping:

  • Return Address: As an Asia-based brand, our warehouses are located in Pakistan, China, and Malaysia.
  • Instructions: Once you initiate a return request, we will notify you of the specific warehouse address where your item must be sent.
  • No Prepaid Labels: We do not provide return shipping labels. You may use any courier of your choice to send the product back to us.
  • Shipping Costs: While we subsidize outbound shipping (charging a flat $10–$15), the customer is responsible for 100% of the return shipping costs. Please be aware that shipping an item from the United States back to our Asian warehouses can be significantly more expensive than the original checkout shipping fee.

Important: Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Refund Amount: Approved returns are entitled to a 100% refund of the product value.
  • Non-Refundable Fees: The shipping cost paid at checkout is non-refundable.
  • Timeline: If approved, you will be refunded on your original payment method within 7 business days of us receiving the items.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 12 business days have passed since we received your return, please contact us at support@laheritageroyal.com

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Custom products (special orders or personalized items).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.